Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@terravaart.com. Please note that returns will need to be sent to the following address: [3 RUE DU COTEAU 69330 JONAGE FRANCE]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@terravaart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@terravaart.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@terravaart.com. Please note that returns will need to be sent to the following address: 3 RUE DU COTEAU 69330 JONAGE FRANCE
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@terravaart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@terravaart.com.
1. Return & Refund Policy
Last updated: September 19, 2026
At TERRAVA ART, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions applicable to cancellations, returns, damaged products and refunds for orders placed on terravaart.com.
Order cancellation
You may request the cancellation of your order before production or processing has started.
Because many TERRAVA ART artworks are hand-painted and prepared specifically after an order is placed, cancellation may no longer be possible once production has started.
To request a cancellation, please contact us as soon as possible at contact@terravaart.com and include your order number.
14-day right of withdrawal
For eligible products, consumers may notify us of their decision to withdraw from their purchase within 14 days from the date they receive their order, without having to provide a reason.
After notifying us of your decision to withdraw, the product must be returned within 14 days.
Before sending any return, please contact us at contact@terravaart.com so that we can provide the appropriate return instructions.
Return conditions
Returned products must be:
- returned in their original condition, except for reasonable handling necessary to inspect the product;
- carefully packaged to prevent damage during transportation;
- accompanied by the order number or proof of purchase.
Customers are responsible for taking reasonable care of returned products.
Personalized and made-to-specification products
Where permitted by applicable consumer law, products that are made according to a customer's individual specifications or clearly personalized may not be eligible for the statutory change-of-mind right of withdrawal.
This exclusion does not affect your legal rights if the product is damaged, defective, incorrect or otherwise non-conforming.
Return shipping costs
For returns based solely on a change of mind, the direct cost of returning the product is the responsibility of the customer where permitted by applicable law.
If an item is defective, damaged upon arrival, incorrect or non-conforming, please contact us before returning it so that we can determine the appropriate solution.
Damaged or incorrect orders
Please inspect your order as soon as you receive it.
If your artwork arrives damaged, defective, incorrect or incomplete, contact us at contact@terravaart.com and provide:
your order number, a description of the issue and clear photographs of the product and packaging where relevant.
We will review the situation and provide an appropriate solution in accordance with applicable consumer law.
Refunds
When a refund is approved, it will normally be issued to the original payment method used for the purchase.
For a valid statutory withdrawal, refunds will be processed within the time required by applicable law. Where legally permitted, we may wait until the returned product has been received or until you provide proof that it has been shipped back.
Shipping upgrades or additional services voluntarily selected by the customer may not be refundable beyond the amount required by applicable law.
Contact
TERRAVA ART
3 Rue du Coteau
69330 Jonage
France
Email: contact@terravaart.com
