Shipping policy
TERRAVA ART specializes in hand-painted artwork. Because each artwork requires preparation, painting, finishing, inspection and careful packaging, our delivery times include both production time and carrier transit time.
Estimated delivery times
Most orders are expected to be delivered within approximately 20 to 28 calendar days after the order is confirmed.
The estimated delivery dates displayed on the product page, cart or checkout at the time of purchase represent the most up-to-date estimate available for your order.
Delivery times are estimates and may vary depending on:
artwork size, selected frame or finish, production requirements, destination country, carrier conditions, customs processing and periods of unusually high demand.
Order preparation
Many TERRAVA ART artworks are painted or prepared after an order has been placed.
Production begins once the order and payment have been successfully confirmed.
Each artwork is inspected before shipment and carefully packaged to help protect it during transportation.
Shipping destinations
We ship to the countries and regions that are available for selection during checkout.
If your destination is not available during checkout, we currently do not offer delivery to that location.
Shipping costs
Any applicable shipping cost is displayed during checkout before payment is completed.
The customer will always have the opportunity to review the total order amount before confirming the purchase.
Order tracking
When tracking is available, tracking information will be sent to the email address associated with the order after the parcel has been handed over to the carrier.
Please allow some time for the carrier's tracking system to update.
Customs duties and import taxes
For orders delivered outside the European Union, customs duties, import taxes or local processing fees may be charged by the destination country.
Unless these charges are explicitly collected during checkout, they are the responsibility of the recipient.
TERRAVA ART does not control customs authorities or the amount of these charges.
Incorrect delivery address
Customers are responsible for verifying their delivery information before confirming an order.
If you notice an error in your shipping address, contact us immediately at contact@terravaart.com.
Once an order has been shipped, we may no longer be able to modify the address.
Delayed or lost shipments
If your order has not arrived within the estimated delivery period, contact us at contact@terravaart.com with your order number.
We will review the tracking information and, where necessary, contact the carrier.
Contact
TERRAVA ART
3 Rue du Coteau
69330 Jonage
France
Email: contact@terravaart.com
