Everything you need to know about choosing, ordering and receiving your artwork. For a question about your order, email contact@terravaart.com.
Is every artwork made to order?
Yes. Production begins after your order is confirmed. Hand finishing gives each work small variations in texture, brushwork and colour.
How long will my order take?
Allow approximately 7–10 days for production, followed by 10–15 days in transit. Estimated total: 17–25 days. Delivery details.
Where do you deliver?
Delivery is free worldwide. Available shipping options are shown at checkout.
Which sizes are available?
Each artwork offers 14 size options. Measure your wall before ordering and use the size and frame guide. For a set of panels, contact us to confirm how dimensions apply to the composition.
What is the difference between Rolled Canvas and a frame?
Rolled Canvas is delivered without a stretcher or decorative frame for local stretching and framing. The other options are Black Frame, White Frame, Beige Frame and Brown Frame. Local framing is not included in the rolled option.
Will the colours match the photographs exactly?
Screen settings, lighting and the hand-finished surface can affect appearance. Product photographs show the work’s character; interior scenes are styling illustrations and may not show your selected size to scale.
How do I follow my delivery?
Use the order status link in your confirmation email and the carrier link once available. See our tracking guide or contact us with your order number.
Can I change an order?
Email us as soon as possible with your order number and requested change. We will check what is possible at the current production or dispatch stage. This does not limit applicable withdrawal rights.
Can I return my artwork?
Eligible online purchases have a 14-day withdrawal period. Standard size or finish choices do not by themselves remove that right. See the full returns and refunds policy for instructions and costs.
What if my artwork arrives damaged?
Keep the packaging and send photographs of it, the shipping label and the artwork to contact@terravaart.com. Include your order number so we can arrange an appropriate solution.
How do I care for a textured artwork?
Keep it in a dry indoor space away from heat, moisture and strong direct sunlight. Dust gently without rubbing the textured surface. Read our care guide.
How can I contact TERRAVA ART?
Email contact@terravaart.com or use our contact form.
